Hello, everyone! I’m Maddy, the Content Manager at Resolute Legal. Recently, we’ve had several people reach out to let us know their wait times for CPP disability approvals have far exceeded the four-month standard. If you could share your experiences below, it would be much appreciated, as we’re looking to update this article. Thank you!
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Hi, I am presently at 135 days, They would not do any follow up until at least 120 days had passed, once you reach 120 days they will then send a reminder email to whomever it goes to, was then advised to wait another 15 business days before calling back.
My case is very basic, not complex, not a lot of medical information was needed to support my claim so don’t know why it’s taking so long.
I’m not aware of any other service whereby a 4 month wait is considered the norm and even then there’s no guarantee. 
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Thank you for sharing! I understand the frustration with the extended wait, especially given your case’s simplicity. Hopefully it gets approved soon.
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Hi
I believe it was between 130-140 days for a decision but this was about 4and a half months ago.
I applied for CPPD at the end of January,2024,still waiting for a decision.I was told that they were checking my contributions in Serbia and that I might qualify cause of Social agreement that Serbia has with Canada.I had a call from adjudicator and she requested some additional documents.
This Service Canada site may be helpful in understanding the reciprocity agreement between Canada and Serbia since 2014.
https://catalogue.servicecanada.gc.ca/content/EForms/en/Detail.html?Form=ISP5053-SRB
It might be reasonable to expect a longer processing time with the necessary requirements to validate the details with a different country, imo.
Thank you.I know,I have checked all those links before.I was told that my case should be completed by February 5th.I was expecting it to take a longer time.
I am currently at 125 days since Service Canada says they recieved my compete CPPD application (my part, doctors part, and info from insurer).
Apologies if this clearly stated, I am having some challenge determining the timeline for previous update year…
Is 2021 of interest?
And, are you interested in separating direct vs. Request for review approvals vs. Tribunal hearing approvals vs. Appeal approvals vs. Whatever other options for hearing CPPD claim exist?
Thank you
I want to be able to give you an accurate answer however the answer I’ve been given is back logged for a decision to made in my CPP Disability case anyway.
January 25 2024 I received a decision and I requested a reconsideration. May 25 I received a letter stating Service Canada received my request and I don’t need to send any more documents, however if I do have any new information to send that information ASAP.
Since that time I have submitted many medical documents and other documents of evidence periodically defending myself. In that time all the documents were accepted, including the most recent & last updated medical report Oct 3.
I’ve been calling for updates only a few months ago every couple of weeks to only hear back logged is probably why no decision has been made, all though the medical adjudicator has my file. Last document is still active whether that means solely that document or the entire file is a mystery because the document prior to that was still active when I called to ask what the time frame looked like at that time.
Being clear when I’ve called I have been told 130 days. I tell them my file is with adjudicator to be reconsidered they then tell me they had 60 days or something from when the adjudicator had it to make a decision. Then it went to 15 days. Then I was told it was going to be expedited seeing the decision to be made had gone over the timeframe. I called back accordingly asked about the time frame as a request for my decision to be expedited but there was no record of it.
Since the Oct. 3rd medical report was submitted I called last week and requested to have the medical report to reviewed as soon possible and gave my reasons to have it escalated. Agent said she put a request in and that time frame usually takes 15 days.
That being said I have no idea how long it takes for a new decision to made.
All in all the original application was received March 28 2023 and received that decision January 25 2024.