Update From on Your Activities and Daily Life

I have been on LTD/CPPD for the past 4 years. Recently a week ago I received an email from my case manager with an update form on activities and daily life. Prior to that I hadn’t heard anything from LTD for over 9 months. I am wondering if this from is a standard update that they ask for or is this meant to use against me and I can expect them to use surveillance on me soon. I am wondering if people that have been on LTD are receiving this form as an annual update? Or is this daily life questionnaire form not a standard thing that is sent out and their trying to use it against me?

thanks in advance

Nothing to worry about at all in my opinion. I’ve had a questionnaire like that sent to me. It’s usually a few pages and asks basic questions. Here’s some examples of questions I was asked:

  • How frequently do you experience good, average and bad days? (Scale of 1 to 10)?
  • Would you describe your current condition as having improved, remained the same, or deteriorated since you last worked?
  • What are some strategies you use to work towards your goals? What tools do you use to help you keep track of or achieve them?

Different LTD providers send these at different times. Some send them more frequently, others not at all. Are you at exactly 4 years? If so, the 4 year mark might be when they recalculate your wages. I know for some LTD providers the 4 year mark is a big deal, so maybe they will send you one of these every 4 years. Again nothing to be concerned with. I certainly do not think you have any concern to be worried about surveillance based solely on this.


Do watch David’s video on how to fill them out before you do it. Words like “sometimes, often, usually, on good days - on bad days” etc


thanks, I am a few months over 4 years. The form asks if I can do housework, shop, each day etc so wondering if this means they’re putting me on surveillance. My condition has unfortunately gotten worse so not sure why they’re sending me this now, should I list my condition as unimproved? I am guessing if I say I’ve gotten worse this will trigger them questioning my doctors?

thanks, I have, very helpful

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Getting worse won’t trigger anything, it only matters to their purposes if you might improve enough to work. I’m just frank with my answers the good and the bad and am careful not to overstate or understate things. For the longer answers I usually do them on a separate piece of paper from the computer and I can go back and add things that come to mind, some big stuff usually slips my mind. Heck just the information about the 11 or so doctors I was seeing took a couple of pages…


Is this first time since you on LTD /CPPD asking you for up date?
Did they contact you last year such as phone interview or so…

There have been other updates, but not with such detailed activity questions, this is similar to the original forms from the beginning of the claim, so wondering if it’s surveillance related.

I’d make the assumption you will be (or are) under surveillance.


Can you send me David’s video link. Thank you

You may need to join here first: https://insider.resolutelegal.ca/

The video is at https://insider.resolutelegal.ca/products/insider-basic/categories/2149755036/posts/2160242237

Thank you ,so much for your information.


I too received an update request on activities similar to the original application. I filled it out and sent it. Maybe they had surveillance on more or maybe not. If they did any surveillance, it would match the information in my file. Look for David’s suggestions on how to fill the update form, and surveillance. Try your best not to worry about it.


When I saw a photographer jump behind a building as I caught them taking pictures through my kitchen window, I sent an email to my case manager asking if the insurance company had me under surveillance. The response I received was an emphatic denial. Have no idea if that was true.

Yet, I had witnessed two different photographers taking or trying to take pictures through my windows. One of those photographers was on private property when taking those pictures.

It was quite upsetting and it intensified some very troubling symptoms of my disability.

I would like to believe if the insurance company was conducting surveillance and denied doing so that if legal issues arose there would be consequence for lying.



  1. If you didn’t already in your email to the insurance company, please provide details of when and how you saw the photographer’s. Make sure you mention the photographer’s were trespassing on private property and that you have filed a police report, because you are concerned about your safety, and it has caused you mental distress.

  2. File a police report so they have it on file for future reference.They likely won’t investigate.

  3. In about month ask for your compete claims file based on provincial legislation requiring them to share it with you. Make sure you are given an explanation for any redacted portions. I personally badger them until they release the redacted portions.

If they are behaving this badly and deny your claim, they have set themselves for punative damages if you sue them. The recent blue cross Ltd court case is another example of an insurance company behaving very badly and paying dearly for it.

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Thank you for the comprehensive response and information @Buckets365

It was a few years ago now, so perhaps a bit late for me to do anything. Will definitely follow your advice in future, if necessary.

Just curious, what type of information did they want to redact initially.