Hi again - HELP!!
I gave my consent for my insurance company to contact CPP-D re: figuring out my overpayment - not rocket science I thought. Since then, I have had to engage in two conference calls with my insurance co. and CPP-D. Not helpful. This should be a simple thing that they deal with daily but somehow it has been a 3 ring circus.
They want to know when my payments for CPP-D began to be paid out to me.
I actually gave them a detailed email of this. This is also not rocket science because the 4th months after you are on leave is when your CPP-D legally starts. How can they not know this - June 2016. I have told them this but they want proof of this by requesting my payout sheet from CPP-D. I told them that It only shows the number of months for 2016 and 2017 (not specific dates - those were found out by calling CPP-D (1st conference call) that reflects the amount that is being paid to me re: these months and then there is a payout that will paid to the insurance co. I don’t know why CPP-D did not put the specific months - only the number of months. Why does the insur. co. want to know this when LTD started July 2016. They also calculated the reimbursement to August 2017 and it is now Sept. CPP-D paid out to me until Sept which makes sense. So I am fine with them recalculating Sept. But I think they want to take the money I got for June 2016 but won’t say that - what they are saying is that they need written evidence of my start date for CPP-D for “profiling purposes” and when I ask them what this means I have not got a straight answer and it is obvious they are trying to hide something. So I have been playing stupid and just asking questions but I have been honouring the requests and have nothing to hide, I did say to them I don’t understand what is going on. I thought this was standard processing and it was up to you (MANULIFE) to get the info you needed upon me giving you consent. They keep going back to needing to have printed evidence of the initial CPP-D pay out date. I feel so disrespected and stressed with all this which I conveyed.