Hello all again. I have a question to ask and perhaps I can pick your brains for a minute. My partner had a back injury a few years ago, he is on LTD and recently asked to apply for CPPD by his insurance provider. He did and got it in Dec 2019. But of course the insurance company made him sign a form saying the retro payment goes to them directly; he did and it did. He recently got a letter though saying that LTD are claiming overpayment on the amount that CPP-D didn’t pay them for. I don’t want to post his personal details of this matter online, he’s asked me not to, but for example: Say he got CPPD $12,000 retroactive payment, which went to the insurance company directly (not him); but CPPD didn’t send LTD the correct amount and was short $1000 (they only sent $11,000 instead), can the insurance company claim overpayment for that? I thought they can only claim overpayment for CPPD payments that went directly to him, it kinda makes no sense they are asking him for more money if they were mispaid by CPPD themselves… I have never encountered this issue before, and to be honest it seems kinda suspicious to be doing this to people during such tough economic times right now. We have been trying to call the LTD provider but are having a tough time getting through (I think due to staffing issues right now with COVID-19), the line is so busy and the wait is astronomical right now.
Dave, is this even legal to do this!? Anyone can you offer suggestions of what he is to do? It doesn’t seem right