I’ve been trying to find some kind of code of conduct, guidelines, duties or obligations on the part of insurance companies when it comes to handling claims, appeals, requests for information from the insured and haven’t been able to find anything.
Do these people just do whatever they want with no consequences?
There must at least be some guidelines established?
Also, anyone know where I can find an example of a narrative letter written from my doctor? Just trying to get an idea.
I’ve been advised by the agency regulating insurance matters in my province, to put together a comprehensive presentation of my claim, in order to file an official complaint through them. I need a good letter from my doctor, which I know I have to put together myself for her to add or remove what she needs. It’s a lot of work.