My initial CPP disability application was rejected. Buried within the rejection letter I received from Service Canada I noticed a paragraph heading which contained a few very interesting words.
If you disagree with the decision
… if you have questions about this decision or your appeal rights, please calll… A telephone agent will ask me to call you."
The letter was signed by a real person, the medical adjudicator.
It took me a week or so to get up the courage and prepare myself, but I called the 1-800 and received a call back from the medical adjudicator within a few hours.
The adjudicator carefully went through the reasons why my claim was rejected. I was able to understand the gaps and misunderstanding. She was very kind and almost the first words out of her mouth were “I’m sorry I had to reject your claim.”
My discussion with her was invaluable in helping me to prepare my reconsideration letter. I was also able to tell my doctor the specific comment that needed to be addressed in a previous report. My reconsideration letter and my doctor’s letter were very brief and my CPP-D was approved within a few weeks.
I’m posting this note because I haven’t seen anyone mention the option of talking to the medical adjudicator and wanted to let you know that I did, it helped me, and it was a positive experience that left me in tears (in a good way).
Hope this helps,