I’ll be honest. I was close to giving up just in the last few weeks. I never actually know if a payment will arrive each month.
Every little thing was a battle from them. They cut me off, I’d get reinstated (3x), they’d threaten to cut benefits each time they sent a form if I or my doctor didn’t return it on time. They email with secure settings but they snail mail the more important letters. The letters are dated weeks before I actually get them. (One dated September 10 and received by fax October 22 - request of 15 days to return the letter…so September 25 and it’s late)
Last week I received a formal letter saying because the authorization form wasn’t returned (I still had a few days) they were cutting my benefits in half in expectation of CPPD. I haven’t even had the application 2 weeks! But then in the body of the email, they explained they actually weren’t cutting the benefits…so which was it?
I had to ask 3 separate times for the CPPD clawback estimate, and finally someone answered. Turns out, I have room in my 80% other sources clause so they don’t get a nickel.
They make me sicker. 7 medical professionals have supported my claim (three are their own) and each of those 7 have pointed out the insurance company is making it worse.
It’s hard not to read through my file and not see that the caseworker is taking it personally when you read the lengths she went to in order to try and get me off claim (to the point her higher ups had to tell her to stop).