Do they simply stop payments without notifying you?
Do they send you a letter prior to terminating with an explanation?
Do they give you a future date when benefits will stop?
How does it usually happen?
I don’t know if MY LTD has been terminated. I’m dealing with a new claim manager and she has not responded to my messages since early may. The documents that were requested from my doctor took a really long time to get a hold of. Covid is really difficult when it comes to communication with the clinic and my doctor. So the only thing I have received from the claims manager (who never actually introduced herself as my new claims manager) was a pissy email and letter threatening to terminate my benefits by may 24 if the documents were not received. It turned out that the documents had indeed been faxed a few days earlier but I had to go to my previous case manager to get a confirmation. She was not happy that I don’t answer the phone (my phone was actually broken at the time) even though I have previously requested that communication be done by email and my previous case manager was fine with that)
The new manager didn’t respond to any of my emails about requesting a copy of the medical notes and then following up a week before the ‘deadline’. Nothing
Then last Friday I got a payment from them deposited into my account. It was a bit less than the amount I usually receive the last day of the month.
So I’m confused.
Has my LTD been terminated without anyone telling me? My 2 years is in September.
I fought for 8 months to be approved. Am I going to have to do that again. FML.