Initially I was annoyed but I was trying to get support on a bunch of other issues (still am) so I convinced myself to not say anything. In the end I mentioned it but didn’t make a big fuss over it.
Basically, like 3 years ago, when I was going to be in the hospital and not able to access my emails for a month, I gave my mother’s email and number as contact if they needed to send something (was fighting my denial). I don’t think they ended up having to use it and that was that.
Until a few months ago, I got an email from an agent in response to questions I’d sent and I noticed there was another email in the cc field. I saw right away that it was supposed to be my mother’s email but it wasn’t because there was a typo.
I was confused why all of a sudden they would cc her out of nowhere and when I went through emails from the past few months, I found another email with the same cc with a typo from a different agent.
So basically, they potentially sent secure mail, private information to a random person. Twice.
Would you see this as serious enough to pursue or just let it go?