I have been on LTD with Manulife for just over a year and a half. I work with my GP, Psychiatrist, and a therapist. The therapy is a year long program and I have been connected for a little under two months. I am still trying to figure out the best medication, my psychiatrist is changing all of medications at our next appointment. I was contacted by my case manager who stated that I will not meet the change of definition this January. She believes I had been on the same medication for two years which is not true, she told me I was wrong three time’s when I told her that she was incorrect. As a result of this phone call she requested an update from my therapist which was provided as well a a report from my pharmacy for the past year. I received a letter soon after from Manulife which stated they were unable to determine at this point if I meet the change of definition. After this my Case Manager called me again and stated that I was to be given OT Reactivation therapy. I am not ready for this as I am still in therapy and I am still not on the right medication. My psychiatrist is very supportive and agrees that my symptoms have not been addressed that would allow me to take part in rehab at this point.
Sorry for the long novel but any advice/feedback would be appreciated. My case manager is very aggressive and I feel that she is not listening.