My LTD insurance has asked for an update from my physician to support continuing my LTD. My doctor’s office has given me the paperwork because they didn’t want to fax over 100 pages to the insurer. For one, I can’t believe that they asked for over 100 pages worth of my records AGAIN. Last year they asked for medical support from every single doctor I see, costing me $$$ for the forms and records.
Any advice on how to send it? Is Canada Post Priority with tracking and a signature adequate? I want proof since my case manager has falsely claimed in the past that I didn’t respond to their requests or phone calls. Luckily, I kept a copy and had proof of all of the phone calls that they never returned. Does it need to be registered? I don’t think that I can scan and send such a large file by email.
I did the cheapest courier I could find (ended up being the cheapest priority post), no signature required, but I kept a copy of the receipt and emailed to confirm them that it had been couriered.
About 3 months ago, I sent in close to 6kg worth (about 500 pages) of documents to Service Canada as a parcel with Canada Post. It cost $21, came with tracking and was delivered the next day. You could email your case manager the receipt.
You could also ask your doctor’s clinic to put your medical file onto a CD (or USB as jammer mentioned) and mail that in by registered mail which comes with tracking.
Thanks everyone. I sent it priority through Canada Post and requested a signature. I also sent an email with the first page of the form, telling them to expect the full documentation the following day.
