I am on LTD and my new case manager seems to be in a rush to close my case.
A few weeks ago he called me saying he will be closing my account because of a report he sent to my GI specialist to fill out. Then he said I had to start working ASAP and asked me when I will start working. I told him I can’t right now because I’m still sick and my doctor will help me with my return to work program when I’m better, so there must be some misunderstanding here. Shortly after I received a letter saying my claim was closed. I told my doctor what happened and he sent back my records to the insurance company and they reopened my case.
However, while it was closed I ordered my case notes from the insurance company and found out that my case manager sent an email to my company when he was closing my account stating that ‘She has no intention of returning to work’. This is a lie and may harm my reputation at work- especially because my company recently got bought and I don’t know the new HR or most of the new staff. Is there anything I can do about this? Isn’t this lie defamation of character?
Can I sue- if yes, how do I go about doing this?
If not, is there a way to get the insurance company to write to my company explaining that I never said that to my case manager? I just don’t want to be viewed that way at work while I’m genuinely sick and trying to get better to return to work.