What is "The Claim Lab"?

If it has an email address of you insurance company then I would answer it, otherwise I would file it away (I keep everything :-)).
If it is important the insurance company will send you regular mail.

Thanks for your reply. As a matter of course I did contact my insurance company and they advised me that if there is any documentation that requires a short reply time of 3 days it is not from them.

This is so bizarre. I’d love to hear PRIVATELY form anyone who is getting these “claim lab” emails and especially if you have enrolled in the program. You can message me privately on here or contact me through the law firm. Any conversation with me outside of this forum is private and confidential.

David Brannen

Disability Lawyer with Resolute Legal

The response posted above is based on the limited factual information made available and is not intended as a full and complete response to the question. The only reliable manner to obtain complete and adequate legal advice is to consult with a lawyer, fully explain your situation, and allow the lawyer enough time to research the applicable law and facts required to give an adequate opinion. The basic information provided above is intended as a public service only, a full one-on-one discussion with a lawyer should be done before taking any any action. The information posted on this forum is available to the viewing public and is not intended to create a lawyer client relationship with any person. If you want one-on-one advice, please click here to request a free consultation or call toll free 1-877-917-7050 to speak with a member with our disability claim support team.

I just got one again, almost exactly 1 year later. I’m not sure what to do about it. They did tell me that from now on, I would only need to fill out a questionnaire once a year and not have to do regular updates anymore. I’m wondering if this is the yearly update they were referring to.

I’d be curious if others who’ve received it are also at the same stage of their claim (basically permanent disability).

I feel the 3 days deadline is weird too. I’m not really wanting to do it tbh.

You can contact me privately if you wish.

How many years have you been on LTD with Sun life. Im at 7 years and have never received an email on this thus far

SunLife posted that it’s a trial on a subset of their claims. It sounds like it’s limited in both the number of people and the type of disability claim.

More details here The Claim Lab: A New Feasibility Study For Disability Management | Workplace Benefits And Retirement Services

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Yes, what Caro said. Only some people are getting this. Yay for me lol

There’s more info on the claim lab website than there was last year. https://www.claimlab.org/

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