Hello,
Being asked by insurer to participate in a phone call for “Claimant Interview”.
I have been on approved claim for over 5 years and have had most, if not all, communication via email. Last medical update was over 2 years ago.
I am very uncomfortable speaking to the representative on the phone and I am very distressed by the request for phone “interview”.
Does anyone have any suggestions for me to include in an email to request communication in writing instead of phone call?
Thank you 
Make sure you say you’re uncomfortable speaking to the representative on the phone.
My case manager used to torture me with questions for an hour or so over the phone. It was 7 or more years ago. I told her that I would need all the communication to be in writing via email or mail as it was mentally very difficult for me to go through all those long interviews. So we agreed on it.
I have changed many case managers ever since. When they call me, I don’t answer the phone. Then they send me an email about me not responding to their calls. Every time I have to remind them that we have a prior agreement with Manulife that all the communication should be in writing. They apologize and never call me again. Well, not until my case is transferred to a new office.
You should probably send your insurer a request via email or mail for all the communication to be in writing as phone interviews are causing you a lot of anxiety and mental distress.