I’m currently on LTD through my works insurance and I’m coming up to my two year mark now and so far these year they seem to be doing everything in their power to undermine me, luckily I have the backing of a great team of medical professionals who back me up so they’ve been unable to force me into rehabilitation and have now said they’ll be calling me for IME’s etc. I’m having issues getting any response from my claim specialist. I requested my file back in Jan, not only has it still not been produced but he refuses to give me an estimated date for when to expect it, I received all this review paperwork for myself and my GP to fill in yet there was no date mentioned for when it is due back to them by, I have emailed him several times over the past month to ask for a date and he still hasn’t responded which isn’t anything new but I’m afraid I’ll miss dates for paperwork and they’ll use this against me somehow. They also told me under no circumstances was I to apply for CPP but I’m starting to think that wasn’t advice I should have listened to either.
Q. Legally do insurance companies have to provide me/my gp with my file and do they have a time period by which they have to do so?
Q. If you’re having problems with your claim specialist, what is your best course of action, how do I get a response to my questions?
I truly would appreciate any advice, I feel without knowing my legal rights that I’m extremely vulnerable to their version of events and so far, disingenuous advice.
Thank you in Advance