I seek feedback and insight wrt a weird situation with my insurance company: it has been four months since my insurance company has been made aware of the fact that I have been awarded a CPP lump sum, and they are not asking for overpayment/ lump sum refund despite my repeated requests.
I have been posting on this forum a few times this year, however, I will briefly restate my background: I have been on LTD for 9 years, and recently, in the March 2018 timeframe I have also qualified for CPP.
Below I will divide the rest of my post into RECENT BACKGROUND and QUESTIONS.
Upon receipt of the CPP award, I emailed the insurer wrt the LTD contract implying, (through specific phrasing), that only the NET CPP should be offset from my LTD income, instead of the GROSS CPP.
Not surprisingly, the reply I got was a standard one, meaning it was hazy and not to the point. (I have already posted on this occurrence).
After that dismissal of my questions, I decide to escalate, and I replied to the Insurer by also copying their Chief Financial Officer and the HR Lead of my employer.
In this email I pointed out once more the wording in the contract and asked to be communicated “what contract/ policy wording is used to make the determination for the calculation”.
Two things happened at that point:
- the insurance employee replied back, saying that they do offset the GROSS CPP as a matter of “procedure”, and that there is “no specific policy language to to point you indicating that we offset the gross”
- my two subsequent request for a breakdown of the lump sum I owe and for a modality of my repayment of the overpayment/ lump sum did not get any replies. (I asked once at the start of July, and once at the start of August, I think)
I should mention that they ARE offsetting the gross CPP from my monthly LTD.
Why are they not asking for the lump sum?
Is there an event that has to occur on their side? On mine?
Are they trying to cause a specific action on my part?
Or, is it related to the admission that they have no basis for GROSS deduction?
What does it mean?
Any insights, or suggestions are appreciated.